Absolute agony. I had Dr Suraphong Chintanaporn today for cleaning and it was the most painful visit in my 40+ years of going to the dentist. I know it was a deep cleaning but he seems to make no effort to be gentle. Every time he used the floss he jammed the floss in to the gum with force. It was horrendous. I've actually had him on previous occasions and noticed he is rough, but today was almost unbearable. I will definitely not be going to him again. If you are looking for a gentle dentist, I cannot recommend him. In fact, I don't think I will be going back to Empress.
Been using Empress for 5 years. I highly recommend this facility. It’s clean and staffed by extraordinary people. Only waited one time for service, oh that was today but great service by polite professionals in an impeccable environment.
The staff are very professional and so friendly. You typically only wait less than 5 minutes if you have an appointment but the first time I came there, I had no appointment and still waited less then 5 minutes even they seemed very busy. I had an emergency. I am an American ex pat working in chiang Mai. They were prompt, professional, cared that I had pain and concern and they quickly and compassionately fixed my issue. The first time I came in they did a very low cost temporary fix of a broken crown just to ease my discomfort and get me through it. They were honest with me. They said “you could probably for some quite some time on the way we fixed this and you would be fine. We recommend that you replace the crown because it actually broke and split done the middle kind of. But they cemented it in so that I could live as normal life as long as I needed to before coming back to get it fixed permanently. They did not do high pressure sales to come back quickly and get it actually fixed. They said that this will hold for a pretty long time but we do recommend you get it fix when you can. After a couple of weeks I decided to go ahead and get the permanent fix. They were awesome. They were understanding it my needs. The prices were very reasonable and the service was quick when professional. I am very happy with the finished product but more impressed with their staff, the kindness, the courtesy and the professionalism. As long as we live in Thailand, this will be our dentist. You should check them out.
